States are investing in ways to incorporate the end user's experience into digital services, looking at how people truly use platforms and how to improve them. Some say it’s what government should have been doing all along.

With a new requirement from the Department of Justice looming, state and local governments must make their digital services accessible for people with disabilities, but not all are starting from the same place.

Buoyed by unprecedented federal funding as well as a widely accepted understanding that Internet is a fundamental part of modern life, states and cities confront the remaining obstacles to getting everyone online.