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MyCitations has helped about 177,000 people cut their court fines by an average of $277 each. Launched in 2019, it has yielded combined reductions of about $49 million. The tool is available at courthouses statewide.
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State and municipal agencies and one of the nation’s most populous counties are integrating AI and GIS into their permitting systems, adding automation and enhancing transparency to improve service and accountability.
A new paper from the National Association of State Chief Information Officers explores the role of generative AI in improving accessibility for people with disabilities. It finds use cases and limitations alike.
The New York State Office for the Aging is giving older adults more options to connect with each another and the world by providing them with a variety of technologies — and the skills they need to use them.
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Learn how the convergence of self-service and automation in public-sector IT enhances efficiency for government agencies — streamlining access to services, freeing up resources and fostering innovation.
Illinois has partnered with Google to launch a groundbreaking portal, aiming to streamline access to youth mental health services and break down agency silos. A project leader shared with Government Technology what they’ve learned in the process.
The company, which sells digital tools to local public agencies, plans to use its own data, survey reports and analysis to help officials decide how to invest in technology, craft budgets and do other jobs. The man leading the effort explains the thinking behind it.
The capital, which closely follows another fundraising round, will help the company’s ongoing integration of Camino Technologies. A Clariti executive explains what’s going on and what the future holds.
Two local governments have taken steps to make residents aware of their digital rights. Experts argue that cities actually have a responsibility to do so.
Kalkomey, previously owned by a Boston-based private equity firm, sells outdoor certification and safety education tools to all U.S. states and Canadian provinces. Macquarie is increasingly active in gov tech deals.
The Oregon Department of Motor Vehicles is using a new real-time customer management system known as Next in Line in 59 field offices, helping to improve wait times for more than 3 million.
The city has launched a digital map so the public can track progress for community improvement projects that they approved through the city’s participatory budgeting process.
The city has taken steps toward modernization and sustainability by approving a new software initiative. In addition, it has also moved to add four Teslas to the city vehicle fleet.
The state has brought together agency staff to figure out ways to make its website and digital services more accessible to people with disabilities. The work reflects wider trends in gov tech, including public safety.
Artificial intelligence isn’t everywhere yet, but several local governments around the country have either discovered how it can further enable modern 311 or are considering how it could.
Maryland’s Motor Vehicle Administration overhauled its computer-based learner’s permit tests, and passing scores increased within months. Data obtained by Government Technology details the secret to their success.
