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The state used AI/ML-driven identity verification software to fight fraud and deliver nearly $1 billion in post-COVID-19 mortgage relief.
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The emerging state of AI-focused legislation, two primary challenges AI presents, and controls that help agencies achieve legislative compliance.
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Modern identity technology strengthens fraud protection for the state’s online motor vehicle portal and saves residents a projected 157,000 hours of friction annually.
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Learn how the convergence of self-service and automation in public-sector IT enhances efficiency for government agencies — streamlining access to services, freeing up resources and fostering innovation.
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New research shows reliance on outdated identity verification methods.
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Contact centers are essential to creating a satisfying customer experience (CX) for government agencies and their constituents. In this Government Technology Q&A, Jerry Dotson, vice president of public sector, Avaya Government Solutions, explains how the right CX platform lets government organizations implement new contact center technologies easily and efficiently.
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Other forms of digital ID will also be important for serving constituents online and preventing fraud.
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The public sector faces some unique challenges when it comes to IT management. Here’s what government IT organizations are doing to tackle problems and deliver a great user experience.
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It’s time for state and local governments to move fast and embrace change. To overcome challenges with legacy systems, public sector IT leaders must foster a culture of innovation, implement flexible cloud solutions, and improve the way they deliver services to their constituents.
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Upgrading your ITSM tool can boost efficiencies, save money and result in better service delivery for end users.
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A study found public-sector IT struggles with automation and ITIL. Learn how to tackle these challenges and gain insights into what other public-sector IT leaders are doing to solve these problems.
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State and local governments face ongoing workforce challenges, including budget constraints and difficulty competing with the private sector. Often, antiquated technology and outdated processes make it even harder to attract and retain new employees.
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To optimize business systems and deliver value to taxpayers, governments should focus on a modular strategy that allows them to stack solutions and applications that work together seamlessly — without having to overhaul all their business systems at once.
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Governments may be hesitant to invest in major upgrades, especially in today’s uncertain budgetary climate. Massive technology overhauls of the past — enterprisewide projects that took years to build and tens of millions of dollars to implement — often failed to meet expectations.
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You can’t serve the public effectively with manual processes and obsolete technologies. This is especially true in government, where business applications for functions like budgeting, procurement, payments, permitting and grants management are long overdue for replacement.
Industry Q&As
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Higher education institutions need reliable, scalable cloud storage to manage the terabytes of new data created every day by students, faculty and staff. It’s important to find the cloud storage solution that fits your institution’s unique needs. Here are four questions every higher education institution should be asking about any potential new cloud storage solution.
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Buses provide high-capacity transit service. But cars parked illegally at bus stops put riders in danger and prevent people with disabilities from safely boarding or exiting the bus. Hayden AI’s Automated Bus Stop Enforcement Platform enforces bus stop parking laws and makes it safer and easier to board buses.
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Machine learning and process automation help government agencies simplify and accelerate interactions with constituents, which strengthens the public’s trust, says Noel Loughrin, who worked in county government in Southern California for seven years before moving to the private sector. This Q&A explores how.
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In this Q&A, Rory Costello and May Boucherak, principals at KPMG and national leaders within the firm’s grants management practice, share their perspectives on how agencies can enhance grants management and maximize the impact of federal dollars.
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Street sweeping improves road conditions, safety and quality of life. But vehicles violating no-parking rules on street sweeping day slow down sweeping efforts and make it impossible to fully sweep roads. AI-powered cameras mounted on sweeper vehicles help cities enforce parking violations, making the street sweeping process safer and more efficient.
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When drivers illegally pass stopped school buses, it endangers children’s lives. AI-powered cameras mounted on school buses can automatically enforce no-passing laws, making it safer for kids to travel to and from school.
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Enforcing traffic laws is a critical part of keeping communities safe, but traffic stops can be dangerous. AI-powered cameras mounted on enforcement vehicles give cities a safe and efficient way to enforce parking and traffic laws.
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Streetcars provide high-quality transit service. But drivers illegally passing stopped streetcars put riders and pedestrians in danger. AI-powered cameras help cities enforce streetcar passing laws – improving transit safety and efficiency for all.
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With AI-powered cameras mounted on buses, cities can cut down on illegally parked cars that block bus lanes – making bus transit faster, safer and more efficient.
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One impact of the pandemic on the public sector has been the widespread embrace of cloud technologies. Now more than ever, state and local governments are turning to cloud providers for applications related to everything from security to storage to data analytics. Jim Helou, worldwide leader of business development for AWS Marketplace public sector, explained how a digital marketplace can enhance the procurement process.
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State and local governments are accelerating technology modernization, and embracing cloud as a vital part of those efforts. In this Q&A, Celeste O’Dea, Oracle senior managing director of strategic programs for government and education, and William Sanders, Oracle director of strategic programs for government and education, discuss the ways in which a cloud platform can provide a solid foundation for enterprise adoption.
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In this Q&A, Maggie Hallbach, Senior Vice President of Business Development and Strategic Sales, Verizon, discusses the changing nature of communications and how new technologies fuel remote work and better constituent services.
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In 2021, Government Technology and Google Cloud convened roundtable discussions with IT leaders in 15 states to ask them about their current challenges and future perspectives. In this Q&A, Chris Hein, head of customer engineering for public sector at Google Cloud, discusses key findings from these discussions.
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Chris Hein, head of customer engineering for public sector at Google Cloud, talks about what zero trust security is and why the concept is increasingly relevant to state and local government agencies.
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City clerk’s offices tend to rely on paper-based processes to handle the increasingly cumbersome task of campaign finance management. In this Q&A, Ron Davis, the CEO and co-founder of EasyVote Solutions, discusses how electronic reporting systems provide greater efficiency and transparency.
