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Government Experience

Stories about enhancing residents’ experience interacting with state and local agencies using technology. Includes coverage of other digital government efforts with public-facing components.

The New York State Office for the Aging is giving older adults more options to connect with each another and the world by providing them with a variety of technologies — and the skills they need to use them.
The Philadelphia City Commissioners will retain a marketing firm to battle voter deception, boost voter participation and bolster confidence in the electoral process. The campaign will also remind people when and how to vote.
Two local governments have taken steps to make residents aware of their digital rights. Experts argue that cities actually have a responsibility to do so.
The Oregon Department of Motor Vehicles is using a new real-time customer management system known as Next in Line in 59 field offices, helping to improve wait times for more than 3 million.
The city has launched a digital map so the public can track progress for community improvement projects that they approved through the city’s participatory budgeting process.
The city has taken steps toward modernization and sustainability by approving a new software initiative. In addition, it has also moved to add four Teslas to the city vehicle fleet.
Maryland’s Motor Vehicle Administration overhauled its computer-based learner’s permit tests, and passing scores increased within months. Data obtained by Government Technology details the secret to their success.
The federal Department of Justice’s final rule in April updated the Americans with Disabilities Act, requiring accessibility for all government content. Here’s what that means for state and local entities.
City Clerk Jason Bell said he had been working on the website upgrade for a few months and got pricing from three companies: Munibit, Revize and Granicus. The city's current website is by CivicPlus.
Watch Duty, a wildfire-tracking app manned by volunteers monitoring fire scanners, provides emergency information to the public. As the app expands, so does debate about fire department scanner traffic encryption.