MyCitations has helped about 177,000 people cut their court fines by an average of $277 each. Launched in 2019, it has yielded combined reductions of about $49 million. The tool is available at courthouses statewide.
From principles of human-centered design to adhering to web accessibility best practices, the new issue of Government Technology explores what it takes to make online government truly work for all residents.
The Tennessee city has affirmed Jerele Neeld as chief information officer, roughly four months after he became its interim CIO. Neeld joined Chattanooga in January after a career in the private sector.
With a new requirement from the Department of Justice looming, state and local governments must make their digital services accessible for people with disabilities, but not all are starting from the same place.
States are investing in ways to incorporate the end user's experience into digital services, looking at how people truly use platforms and how to improve them. Some say it’s what government should have been doing all along.
The money, allocated by a budget trailer bill, will enable the California State Payroll System Project to hire a system integrator. The initiative, underway since 2016, will replace a significant piece of legacy.
The state’s Artificial Intelligence Strategy details how agencies will leverage the technology for predictive analysis, to improve resident services and drive workforce development. Ethics and security are part of the plan.
Interim CIO Michael Makstman, in place since Jan. 1, has been made permanent and will lead the city-county’s Department of Technology. Makstman has been with San Francisco more than six years and was previously its CISO.
In an email Wednesday, the Florida Department of Highway Safety and Motor Vehicles said it will revise the Florida Smart ID application, and asked users to delete it. The app has since been deactivated.
A new paper from the National Association of State Chief Information Officers explores the role of generative AI in improving accessibility for people with disabilities. It finds use cases and limitations alike.
