In an interview with GovTech in January, Delaware CIO Greg Lane said the payment portal would allow users to access their payment histories with multiple agencies from a single website. At the NASCIO Midyear conference in Maryland last week, he reported that the first agency on the new payment engine, the Department of Agriculture's Pesticide Management, went live in mid-April.
Lane said they wanted to “start small” and that they’ve already learned a lot from that first application, but that once the system expands to other agencies, it will ideally feel like checking out and paying on a website like Amazon.
The new system will be a big digital upgrade for a lot of Delaware’s service offerings.
“There are number of agencies that still take checks and people walking in, so we’re really excited to give those agencies a solution that they don’t have,” Lane said. “And for everyone else, we are leveraging this engine to ensure we have PCI compliance, something that they have to achieve, and it’s just a great way to do that and give a good user experience to those whom we provide services.”
That seamless user experience was also a focus for Lane’s predecessor, Jason Clarke, who described user-friendliness, along with security, as among the chief drivers of Delaware’s identity and access management work.